Refund and Returns Policy

Effective Date: 2026/02/15
Website: Zenifys.com
Service Area: United States (USA)

 

At Zenifys, customer satisfaction is important to us. This Refund & Returns Policy outlines the conditions under which returns and refunds may be granted.

1. Eligibility for Returns

   We accept return requests under the following conditions:
   • The item was damaged during delivery
   • The wrong product was received
   • The item is defective or not functioning properly
   • The product is unused and in original packaging
   Return requests must be submitted within 7 to 30 days of delivery, depending on the specific situation and product condition.

2. Refund Structure (Case-Based Evaluation)

   Refund amounts are determined after reviewing the specific circumstances of each case:
   • 100% Refund – If the item is defective, damaged, or incorrect due to our error.
   • 75% Refund – If the product is returned in good condition but not due to our fault.
   • 50% Refund – If the product has minor usage, missing packaging, or partial condition issues.
   Refund approval is subject to product inspection and internal review.

3. Non-Returnable Items

   We do not accept returns for:
   • Products damaged due to customer misuse
   • Heavily used products
   • Clearance or final sale items
   • Items returned after 30 days

4. Return Shipping

   • If the issue is due to our mistake (wrong/damaged item), we cover return shipping costs.
   • For customer-initiated returns (change of mind), return shipping costs are the customer’s responsibility.

5. Refund Processing Time

   Once the returned item is received and inspected:
   • Refunds will be processed within 5–10 business days
   • Funds will be returned to the original payment method
   • Processing time may vary depending on banks or payment providers

6. Order Cancellation

   Orders may be canceled within 12 hours of purchase.
   After processing or shipping has started, cancellations may not be possible.

7. How to Request a Return

   To request a return, please contact:
   Email: support@zenifys.com
   Please include:
   • Order Number
   • Clear photos (if damaged/defective)
   • Reason for return
   Our support team typically responds within 24–48 hours.

8. Policy Updates

   Zenifys reserves the right to modify this Refund & Returns Policy at any time without prior notice. Updated policies will be posted on this page.